Privacy Policy
SmoothFlow Digital Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our app and services. By using SmoothFlow Digital Limited, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide you with the best possible service:
- Personal Information: When you register or use our app, we may collect personal information such as your name, email address, phone number, and financial details.
- Transaction Data: We collect information related to your transactions on our platform, including payments, transfers, and purchase history.
- Device Information: We may collect information about the device you use to access our app, including your device’s unique ID, operating system, and mobile network information.
- Location Data: With your permission, we may collect and process information about your location.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and manage your account.
- Communicate with you regarding your account, transactions, and updates.
- Enhance the security of our app and services.
- Personalize your experience by tailoring our services to your needs.
- Comply with legal obligations and protect against fraud.
3. Sharing Your Information
We do not share your personal information with third parties except in the following cases:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support. These providers are bound by confidentiality agreements and are only allowed to use your information as necessary to provide these services.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Data Security
We take the security of your personal information seriously and implement a variety of security measures to protect it. These measures include encryption, access controls, and regular security audits. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access Your Information: You can request a copy of the personal information we hold about you.
- Update or Correct Information: You can update or correct your personal information through the app.
- Delete Your Information: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Withdraw Consent: You can withdraw your consent for us to process your personal data at any time.
6. Third-Party Links
Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through the app. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@smoothflow.com.ng
By using SmoothFlow Digital Limited, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and sharing of your personal information as described herein.