Support Page for SmoothFlow
Welcome to SmoothFlow Support!
We’re here to help you make the most of our services. Whether you’re having trouble navigating the app, making payments, or setting up an account, we’ve got you covered. Below, you’ll find answers to some common questions and guides on how to resolve issues quickly.
Frequently Asked Questions (FAQ)
1. How do I create an account on SmoothFlow?
- Download the SmoothFlow app from the Google Play Store or Apple App Store.
- Open the app and click on Sign Up.
- Enter your personal details, verify your phone number, and set a password.
- Once completed, you’ll have access to all SmoothFlow services, including sending/receiving money, paying bills, and purchasing result pins.
2. How do I send or receive money using SmoothFlow?
- Open the app and log in.
- Click on the Send Money option to transfer funds or the Receive Money option to request funds.
- Follow the prompts to enter recipient details and confirm the transaction.
3. How do I purchase airtime or data?
- Log in to the app and select Airtime & Data from the home screen.
- Choose the network provider, enter the amount, and confirm the purchase.
- The airtime or data will be sent to the phone number you provide.
4. How do I pay utility bills using SmoothFlow?
- Open the app and go to Bill Payments.
- Choose the bill type (electricity, water, etc.), select your service provider, and enter the required account information.
- Confirm the payment and you’re done!
5. How do I create a virtual card?
- From your dashboard, select Virtual Cards.
- Choose the currency (USD, Pounds, or Euros).
- Follow the prompts to generate your virtual card for secure online transactions.
Troubleshooting
1. I forgot my password. How can I reset it?
- On the login page, click Forgot Password.
- Enter the phone number or email associated with your account.
- Follow the instructions sent to your device to reset your password.
2. My transaction is pending or failed. What should I do?
- If a transaction is pending, give it a few minutes and check the Transaction History in the app.
- For failed transactions, verify your account balance and ensure your internet connection is stable. If the issue persists, contact our support team.
3. I’m having trouble linking my bank account.
- Ensure that you’ve entered the correct bank details and that your bank supports SmoothFlow.
- Try updating the app to the latest version, as some banks may require updated integration.
- Still having trouble? Reach out to us for further assistance.
Contact Our Support Team
If you can’t find the answers you’re looking for, feel free to reach out to our support team. We’re available 24/7 and are happy to assist with any issues.
- Email: support@smoothflow.com
- Live Chat: Available in the app
You can also visit our Help Center directly through the SmoothFlow app for more detailed guides and tutorials.
Thank you for choosing SmoothFlow. We’re committed to making your transactions fast, easy, and secure!