FAQ

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Welcome to the SmoothFlow Digital Limited FAQ page. Here you’ll find answers to common questions about our services and how to use our app effectively. If you have any additional questions, feel free to contact us at contact@smoothflow.com.ng.

What is SmoothFlow Digital Limited?

SmoothFlow Digital Limited is a versatile financial app designed to simplify your everyday transactions. With our app, you can create bank accounts, send and receive money, buy data and airtime, pay bills, purchase educational result pins, fund betting accounts, and create virtual cards for global transactions.

How do I download and install the SmoothFlow app?

You can download the SmoothFlow app from the Google Play Store for Android devices and the Apple App Store for iOS devices. Simply search for “SmoothFlow Digital Limited,” click on the app, and select “Install” to download it to your device.

How do I create an account on SmoothFlow?

To create an account:

Once verified, you can start using all the services available on the app.

Open the SmoothFlow app on your device.

Click on the “Sign Up” button.

Fill in the required information, such as your name, email address, phone number, and create a secure password.

Follow the prompts to verify your account through the verification code sent to your phone or email.

Is my personal information safe with SmoothFlow?

Yes, your security is our top priority. We use advanced encryption technology to protect your personal and financial information. We also follow strict security protocols and comply with all relevant data protection laws to ensure your information remains secure.

How do I buy data and airtime through the app?

Log in to your SmoothFlow account. Select the “Buy Data/Airtime” option. Provide your phone number and the system will authomatically detect the network. Select the data or airtime package and confirm the purchase. The recharge will be processed instantly.

How can I pay my electricity bills and cable TV subscriptions?

Log in to your SmoothFlow account. Select the “Bill Payments” option. Choose the type of bill you want to pay (electricity or cable TV). Enter the required account details and the amount due. Confirm and authorize the payment. Your bill will be paid immediately.

How do I purchase WAEC, NECO, and JAMB Result pins?

Log in to your SmoothFlow account. Select the “Educational Services” option. Choose the type of result pin you need (WAEC, NECO, or JAMB). Enter the necessary details and confirm the purchase. The result pin will be delivered to you instantly within the app or via email/SMS.

Can I fund my betting app accounts through SmoothFlow?

Yes, SmoothFlow allows you to fund your betting app accounts easily and securely.

  1. Log in to your SmoothFlow account.
  2. Select the “Betting Funds” option.
  3. Choose your betting platform from the list.
  4. Enter your betting account details and the amount you wish to deposit.
  5. Confirm and authorize the transaction. The funds will be transferred instantly.

How do I create virtual cards and foreign currency accounts?

Log in to your SmoothFlow account. Select the “Global Transactions” option. Choose to create a virtual card or a foreign currency account (USD, Pounds, or Euros). Provide the necessary information and follow the prompts to complete the setup. Once created, you can use the virtual cards and accounts for secure international transactions.

Are there any fees for using SmoothFlow services?

SmoothFlow offers many services at minimal or no cost. However, some transactions may incur small fees. All applicable fees will be clearly displayed before you confirm any transaction.

What should I do if I encounter issues or need support?

If you experience any issues or have questions, you can reach our customer support team through:

  • Email: contact@smoothflow.com.ng
  • In-App Support: Use the “Help” or “Support” feature within the app to contact us directly.

Our support team is available 24/7 to assist you with any concerns.

What platforms is the SmoothFlow app compatible with?

The SmoothFlow app is compatible with both Android and iOS devices. Ensure your device’s operating system is up to date for the best experience.

Are there transaction limits on SmoothFlow?

Yes, for security reasons, certain transactions may have limits. These limits may vary based on the type of transaction and your account verification level. You can view your transaction limits in the app settings or contact support for more information.

How can I send and receive money using SmoothFlow?

To send money:

  1. Log in to your SmoothFlow account.
  2. Select the “Send Money” option.
  3. Enter the recipient’s account details and the amount you wish to send.
  4. Confirm the transaction details and authorize the payment.
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